How can we help?

You're in the right place if you tapped a Tappi chip at a venue, left a review, and got a reward (a discount, a free drink, a perk) — and something isn't working.

• The reward email never arrived. Check spam. If it's not there, email us with the venue name and the email you used and we'll resend it.
• The wallet pass won't open or won't add to my wallet. Make sure you're opening the link on the phone you want to add it to — wallet passes have to be added from the device itself, not a desktop browser.
• The venue says my reward isn't valid. Rewards have an expiry date shown on the pass. If you think the rejection was a mistake, email us with the venue name and the reward code and we'll look into it.
• I want my data removed. The venue you visited is the data controller for your rating and contact info — ask them first. If you can't reach them, email hola@automify.xyz and we'll handle it.

Anything else, email hola@automify.xyz with a short description and the venue name. We reply within one working day.

For paying customers (or anyone evaluating the product) — billing, setup, hardware, integrations, anything else.

• Setting up your first venue. Sign in, create the org, add a venue, then assign tags to review or menu surfaces. The dashboard walks you through it.
• NFC tags or QR cards. If a tag won't scan or you need replacements, email us with the order reference and the tag's short code (printed on the back).
• Google Reviews / Business Profile. Connect from Settings → Integrations. If the OAuth flow fails, it's usually a Google account permissions issue — make sure the account you're signing in with owns the location.
• Billing & invoices. Stripe handles all billing. Past invoices are in the customer portal (link in your account settings). For refund requests or plan changes outside the portal, email hola@automify.xyz.
• Account / org changes. Renames, transferring ownership, deleting an org — email hola@automify.xyz from the admin email on the account.

For anything not covered above, email hola@automify.xyz or call +44 7860 230825. Include your org name and we'll get back to you within one working day.

Live system status is at thetappi.com/status. If something is broken across the platform, you'll see it there before we reply.

Security disclosures and privacy/data requests: hola@automify.xyz. Our full privacy policy is at /legal/privacy.