How can we help?

Your card, balance and stamps are kept by the venue, not on your phone. Getting the card back doesn't change any of them.

• Find the email. When you signed up we emailed your card. Open that email on your phone and tap Add to Apple Wallet or Add to Google Wallet.
• Can't find it? Go to thetappi.com/cards, enter the email you signed up with and type the 6-digit code we send. You'll see every card you have, at every venue, and can add each one back to your phone.
• At the venue's chip or QR. Choose "Already have a card? Get it back" and we'll email that venue's card again.
• At the venue. Staff can send the card to your email from their dashboard.
• Moved from iPhone to Android (or back)? Same steps: the email works for both wallets.

You're in the right place if you earned a reward on a venue's loyalty card (a discount, a free drink, a perk) and something isn't working.

• The reward email never arrived. Check spam. If it's not there, email us with the venue name and the email you used and we'll resend it.
• The wallet pass won't open or won't add to my wallet. Make sure you're opening the link on the phone you want to add it to — wallet passes have to be added from the device itself, not a desktop browser.
• The venue says my reward isn't valid. Rewards have an expiry date shown on the pass. If you think the rejection was a mistake, email us with the venue name and the reward code and we'll look into it.
• I want my data removed. The venue you visited is the data controller for your card and contact info — ask them first. If you can't reach them, email hello@thetappi.com and we'll pass your request on and help them answer it.

Anything else, email hello@thetappi.com with a short description and the venue name. We reply within one working day.

For paying customers (or anyone evaluating the product) — billing, setup, hardware, integrations, anything else.

• Setting up your first venue. Sign in, create the org, add a venue, then assign tags to your review or loyalty surfaces. The dashboard walks you through it.
• Your menu. Open Menu in the dashboard and either paste a link to the menu you already have (a web page or a PDF) or build it there: sections, dishes, prices, sold-out and the 14 allergens per dish. Customers see it at the link shown beside each menu, in the venue's language.
• NFC tags or QR cards. If a tag won't scan or you need replacements, email us with the order reference and the tag's short code (printed on the back).
• Google Reviews / Business Profile. Connect it for each location in Settings › Setup, step 01. If the OAuth flow fails, it's usually a Google account permissions issue — make sure the account you're signing in with owns the location. You can also paste the location's review link there instead.
• Billing & invoices. Stripe handles all billing. Past invoices are in the customer portal (link in your account settings). For refund requests or plan changes outside the portal, email hello@thetappi.com.
• Account / org changes. Renames, transferring ownership, deleting an org — email hello@thetappi.com from the admin email on the account.

For anything not covered above, email hello@thetappi.com. Include your org name and we'll get back to you within one working day.

Live system status is at thetappi.com/status. If something is broken across the platform, you'll see it there before we reply.

Security disclosures and privacy/data requests: hello@thetappi.com. Our full privacy policy is at /legal/privacy.