Last updated: 23 October 2026
These terms are between TAPPI Technologies Ltd, a company registered in England and Wales under number 17478870 and the business that opens a TAPPI account ("you"). They apply from the moment you create an account. They sit alongside our acceptable use policy, data processing agreement and privacy policy, which form part of this agreement.
TAPPI is software for local venues. It covers reviews (NFC chips and QR codes that open a review page where any customer can go on to write a public review or send you a private message), loyalty programmes (stamp, points, tier and membership cards delivered to Apple Wallet and Google Wallet), prepaid balance and gift cards, and messaging to a venue's own customers through wallet notifications.
We provide the platform. You decide how to use it with your customers, and you remain responsible for the programme you run on it.
Subscriptions are priced per active location and billed in advance, monthly or yearly as you choose. The plan price covers the first location; every additional active location is charged a flat add-on. Prices exclude VAT and any other applicable tax, which we add where the law requires.
Every plan starts with a 14-day free trial that needs no payment card. If no card is on file when the trial ends the subscription is paused, not cancelled: no charge is taken, no data is deleted, and paid features resume when you add a card.
Each plan includes a quantity of NFC chips per location — 1 on Starter, 5 on Growth, 10 on Scale. An account opened before 24 October 2026 keeps the quantity it signed up with (5 on Starter, 10 on Growth, 30 on Scale). Shipping is always paid by you. Chips beyond the included quantity are charged at list price.
Subscriptions renew automatically at the end of each billing period at the then-current price, unless cancelled beforehand. We give at least 30 days' notice by email before any price change, taking effect from your next renewal.
Payments your customers make through TAPPI — prepaid top-ups, gift cards, multipass packs and memberships — carry no TAPPI fee. You pay only the processing fees Stripe charges your own Stripe account for them. Those payments are taken on your own connected Stripe account: the money is yours and never passes through ours. What that means for refunds, expiry and your obligations to the cardholder is set out where you set the programme up.
There is no money-back guarantee. You may cancel at any time and keep the service until the end of the period you have already paid for; we do not refund the unused remainder. Downgrades take effect at the end of the paid period, not immediately.
If a payment fails we may retry it and may restrict paid features while the account is overdue. We will tell you before doing so. You keep the chips — there is nothing to send back.
You can close your account from the dashboard. Closing starts a wind-down: your programmes stop accepting new activity, and the account enters a 30-day grace period during which you can reopen it and export your data. After that the account is finalised and the data deleted, apart from records we must keep by law. Where customers have paid money onto a card at a venue that is closing, that money is refunded or wound down before the account finalises.
You are the controller of your customers' personal data and we are your processor. See the data processing agreement.
Your use of TAPPI is subject to our acceptable use policy, which forms part of these terms. Breaching it is a breach of this agreement.
A tap on one of your review chips, or a scan of your review QR code, opens your review page. Every customer sees the same page with the same two options: a button to write a review on Google (or on the review site you have linked instead), and a way to send your team a private message. TAPPI does not ask for a rating first, and nothing on the page depends on what a customer thinks of you. Nobody is filtered, routed, held back or steered away from the public review. Until you link a review site, the page offers only the private message — again, to everyone.
Private messages go to your feedback inbox, to you by email and to any webhook you have set up for them. They are an extra option for every customer and never replace or hide the public review button. The page does not ask for an email address. It records the tap, whether the customer went on to your public review page (never what they wrote there) and any private message they choose to send. Nothing in TAPPI removes, hides or alters a review on a third-party platform.
TAPPI offers no reward or incentive for reviews, and you must not offer one yourself: no discount, stamp, points, gift or prize-draw entry in return for a review, good or bad. Your loyalty programme's rewards for visits and purchases are unaffected, as long as none of them depends on a review. You must also not:
Breaking these rules is a breach of our acceptable use policy. You must also follow the rules of every review platform you use.
You own the data you enter and the data your customers generate through your chips and cards — scans, feedback and private messages, contact records, balances and redemptions. We do not sell it, do not use it to market to your customers, and never mix it with another business's data.
You can export it at any time from the dashboard, and again during the 30-day grace period after closing your account. You choose how long customer records are kept — never, 12, 24 or 36 months — and a nightly job enforces it.
We aim for high availability but do not currently offer a contractual uptime guarantee. Where we know about a service-affecting outage we tell the account owner by email. Support is by email at hello@thetappi.com.
To set your account up or fix a problem you report, a TAPPI operator may sign in to your dashboard as the account owner. Each sign-in is recorded in your activity log with the reason. We do not sign in to an account whose owner has switched on two-factor sign-in.
NFC chips and stickers you receive are yours. Risk passes on delivery. They are consumer electronics of the simplest kind: if one arrives faulty, tell us and we will replace it. Chips are physical objects in a public place — a chip can be removed, covered or damaged, and we are not responsible for that happening.
To the maximum extent the law allows, our total liability for all claims arising from the service in any 12-month period is limited to the fees you paid us in the three months before the claim. We are not liable for loss of profit, revenue, goodwill or anticipated savings, or for indirect or consequential loss.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
We may update these terms. We will email account owners at least 30 days before a substantive change takes effect. Using the service after that date means you accept the new version.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If your business is established in Spain, ask us for the Spanish-law version of this agreement before you sign up.
Questions about these terms: hello@thetappi.com.